Return and refund policy
1. Return Eligibility
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The item must be returned in the original packaging
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Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
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Final sale or clearance items
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Gift cards
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Personalized or custom-made products
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Intimate or hygiene-related items
3. How to Start a Return
To initiate a return, please contact us at:
Include your order number and the reason for your return request.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as Daisy Studio is not responsible for lost return packages.
5. Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Please allow 7–10 business days for processing
Original shipping costs are non-refundable.
6. Exchanges
We replace items only if they are defective, damaged, or incorrect.
For exchange requests, please contact us at the email above.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue.
8. Late or Missing Refunds
If you have not received your refund:
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Check your bank account
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Contact your credit card provider
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Contact your bank
If the issue persists, please contact us.